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✅ Resolved: Email one-time passcodes are not working for some users.

2 days ago

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Your Phone & SIM.

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asked in Your Phone & SIM.

iPhone 15 Pro iMessage and FaceTime will not activate

iMessage worked while I was syncing iCloud from my old iPhone to my new, and iMessage was working fine until I erased my old iPhone (ready for trade in). Now, iMessage & Facetime wont activate; I’ve tried literally everything Apple (or any forum) suggests; turning iMessage on/off, signing out/in of iCloud, activating Airplane mode, restarting the phone, resetting network settings, removing & re-inserting the sim… literally everything.I still receive/can make SMS and calls. When looking in my iCloud account, it says my SIM is not associated with an Apple device?I don’t know any way to contact an agent for help… so here I am.

Liam GoodgeNewbie

asked in Your Phone & SIM.

Need help! Phone number hasn't swapped over after switching to IDD

I recently took out a new contract with ID and switched from my old provider using a PAC. I have received confirmation that my phone number has switched now from ID and my old provider has confirmed they've cancelled my services but it hasn't changed over yet. I have tried restarting my phone. How long should this take?

Jenn GoodallNewbie

asked in Your Phone & SIM.

bill

I've paid my bill and my services are still restricted.

Lauren SmythCivilian

asked in Your Phone & SIM.

my pac code isnt working

My pac code isnt working. I have typed in the correct details and it’s saying it’s incorrect I need to get this switched over asap as I’ve got the hospital due to ring me!! Help please

Rukiya DavenportNewbie

asked in Your Phone & SIM.

my connection

Hi ID what is going on with the signal across south east London ?ill be lucky if i get 1 bar when I’m at home sometimes calls won’t even come through and I’ll even have trouble when getting calls from the doctors the connection is so bad and I’ve done all that I can on my side how can u help me because I’m tired I feel to change providers.

Barbara KnightCivilian

asked in Your Phone & SIM.

Sim for CCTV Camera cannot recieve at Text !

Hello,I have repeatedly called emailed and corresponded as many ways as possible to gain access to my invoices. This I did but now the site has changed and asks for mu ID mobile number. The problem with this is the sim is in a CCTV camer up a s12 foot pole. I cannot recieve a text.Can they nopot send an email ? This is extemely frustrating. All I need are my invoices sim works great in the camera.

hsp1Newbie

asked in Your Phone & SIM.

trying to switch to id using a pac code but it says something went wrong everytime and live chat doesnt help. was just wondering if someone could help me

I recently bought a new phone and am now trying to use my pac code to keep my old number but every time I do it on the id mobile site it doesn’t work and says something went wrong every time. Would anyone be able to help?

asked in Your Phone & SIM.

old number not transferred

My old number should of been transferred on 7/5/24.It's still not transferred

allisaidwasNewbie

asked in Your Phone & SIM.

No 5G in 5G area

Hello, I switched to idMobile as the contract stated it included 5G but I never get 5G réception even Ina 5G area. My phone is definitely 5G ready as I was able to access 5G on it with my previous sim provider, so why can't I access 5G with idMobile?

Sam DowleyNewbie

posted in Your Phone & SIM.

PAC transfer issues

I am trying to transfer my existing phone number using the form but keep getting the below message, please help!!!!We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.

Jessica PercivalCivilian

asked in Your Phone & SIM.

paying phone bill

I have paid my phone balance of £33 and has gone through with my bank, however I am now getting charged an additional £33 because of an “overdraft payment” but I have paid my phone bill every month

KurteyeCivilian

asked in Your Phone & SIM.

proof of purchase for gift

Hi how can i get a copy of proof of purchase for my new Samsung to claim the headphones. Cheers

asked in Your Phone & SIM.

Bill Increased

Due to the changes in rate, my bill has increased from £25 to nearly £27 which isnt a problem however my bill for this month has come up to £42. I havent used any add ons and even on my statement it doesn’t say i have used any. It says the monthly recurring charge is £35 but i havent changed my plan nor have i exceeded my data limit.

Candyman666Civilian

asked in Your Phone & SIM.

Moving From Sim only to pay monthly and keeping my number

Hi I am currently on 1 month sim only with iD and have just purchased a phone through an external company on 24 month contract with iD and wish to cancel 1 month sim transferring the number to my new contract. The only reason I didnt upgrade through iD was because they didnt have the phone I wanted. Hope this can be done otherwise another number change in three years!! Thanks for your help.

asked in Your Phone & SIM.

Network issues since Monday - Kilmarnock area

I've been unable to use my data or make / receive calls since Monday. Whats the problem? Very frustrating.

Will DrakeNewbie

asked in Your Phone & SIM.

pac code not working

I’ve recently requested a pac code from Vodafone, and have entered it on the ID mobile website. I have triple checked the info I put in and it’s all correct. However it’s saying the information is incorrect and can’t process it at the minute. I notice that there’s quite a few people with the same problem but I haven’t seen the solution. thank you

Demi-Jordon HillNewbie

asked in Your Phone & SIM.

my bill payment has been refunded

Hi, my bill payment came out today and was refunded straight away....my plan says the payment was made on 04/05, but it wasn't paid until today and then refunded. Can't seem to get anywhere on that chat bot thing, what am I supposed to do?

Chris SparkNewbie

asked in Your Phone & SIM.

issue with order

ID Mobile have switched me from Vodafone so the old Sim doesn’t work, but haven’t sent the new one out, so no phone. I can’t register as I can’t receive a text off them. This isn’t going well

rafaelalmeida7710Civilian

posted in Your Phone & SIM.

urgent matter WORK

My account ain’t been unblocked and my days & calls are off, I paid yesterday and I need this for work atm

Sergiu BagrinNewbie

posted in Your Phone & SIM.

why monthly payments increased by £5

why did I pay 58 and now 63 £?

asked in Your Phone & SIM.

ID Mobile phone contract of 2 years now ended

My ID mobile phone contract is coming to an end, decided to go for ID sim only, sim has arrived today, but it’s given me a new no. No good at all.How do I sort this out?No human to text or talk to only a ‘bot’, useless!

Claire EvesNewbie

asked in Your Phone & SIM.

two issues

I am unable to make calls but I can receive them. Message says this service is not available. Secondly my PAC code to transfer my number just says it has issues at present

Rachybubs1981Newbie

asked in Your Phone & SIM.

puk code

Hi i have managed to lock my sim and now its asking for a PUK? can anyone help? need my phone to wake me up for work and no agents on till tomorrow!

asked in Your Phone & SIM.

new phone

I’ve recently changed over to a new iPhone 15 and now with a different provider, but when certain contacts call me only my old phone rings and not my new one ? How long does it take for the old phone to disconnect from Id service as I don’t understand why some people call me and either both ring or only 1? Ps I don’t want to reset my old phone yet incase I’m still being charge for it so I want to make sure it shuts off before I do anything

cainukNewbie

asked in Your Phone & SIM.

Why do I show full 5G but very poor signal?

Hi, I have been with IDmobile a few weeks now and find my signal is very very poor. I live in Cornwall and it says my area has excellent 4G in the coverage checker. What I find bizarre is I can be on the phone with reception that sounds like we’re talking underwater, yet my signal shows full 5G? This area of Cornwall does not have 5G. Alas, even with full 4G showing it can be the same. Why can I not make a phone call with full signal showing, and why does 5G show up and have an even worse reception? Thanks

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