Devices

Find out about the latest devices available and get any help you may need with your device settings

2069 Topics

G
Rookie
gauge_bosonRookie
asked in Device & Phone Support

WiFi calling appears to be down

Hi all.At about 1030hrs this morning I lost WiFi calling on both my personal and work mobiles; both are on 3UK, but my work mobile is through a different provider as opposed to iDMobile.The DownDetector website problems reported graph for 3UK shows a massive peak from mid-morning, so I am guessing it is not just me.The 3UK service checker does show work on the network in my area, but surely that would only affect cellular signal and not WiFi calling. I force WiFi calling using flight mode and re-enabling WiFi, but that is not working, so I think it must be an outage of WiFi calling itself.Anyone else experiencing this problem?

5
Kash
iD Mobile Employee
6 months ago
Shirley Goulding
Newbie
Shirley GouldingNewbie
asked in Device & Phone Support

no signal since 26/10/23

Hi I'm wondering why I have no signal I normally don't have a problem but since yesterday 26/10/23 I've had an issue with it I can't make calls unless I use wi-fi calling I live in BB3 1PH area could you please look into this 

4
Kash
iD Mobile Employee
6 months ago
R
Rookie
Rebecca TaylorRookie
asked in Device & Phone Support

samsung s23 ultra poor signal

Hi all, I have the Samsung galaxy s23 ultra and I am struggling with signal. WiFi calling is poor at home. I've checked the reception in area for ID and they are undergoing work on a mast which has been going on for a long while and no sign of when this will be completed. Any help would be really grateful as I am truly struggling. 

8
Kash
iD Mobile Employee
6 months ago
Bruce Spence
Civilian
Bruce SpenceCivilian
posted in Device & Phone Support

ID Mobile, dead slow and stop

After supplying Courtney with my PAC code from EE, I was assured that porting over from EE to ID Mobile would only take 24hrs as it was done before 17:30hrs, as stated on the ID Mobile website. Well, that was almost 48hrs and I still have not been ported over. I contacted EE and my account has been cancelled and to prove it’s not their fault, they sent me my final bill with yesterday’s date on it.  So ID Mobile, If you get rid of your AI bots and actually hire some competent people, you might be able to do what you say you are going to do verbally and on your web site. Since we live in a culture of blame and recompense. How much are you going to refund me for not doing what you said you were going to do and causing me all this lost time with phone calls & email. Do not go for “Most Useful” when you think your issue “has” been solved. Wait until you know the issue has been solved otherwise you may be rewarding incompetence. 

1
Kash
iD Mobile Employee
6 months ago
Mark Routledge
Newbie
Mark RoutledgeNewbie
asked in Device & Phone Support

sim card

Hi I upgraded my monthly contract to increase data. I was expecting this to show up in my allowances but instead I was sent a new sim card. Do I need to do this

9
Kash
iD Mobile Employee
6 months ago
M
Newbie
M_uNewbie
asked in Device & Phone Support

notice to cancel contract

Hi does anyone know how I put in a notice to cancel my contract ? I still have 3 months left but I would like to put the request in now in advance I find the network coverage with this provider terrible. I was also wondering if my phone is unlocked so that I am able to use another providers sim in my phone once my contract has come to an end 

4
Kash
iD Mobile Employee
6 months ago
Amy Reid
Newbie
Amy ReidNewbie
asked in Device & Phone Support

switching to ID

Do I use my old SIM card with existing number until it stops working and then put in my new sim? or use new sim n number until it transfers over??

1
Tom
iD Mobile Employee
6 months ago
Suzie carter
Newbie
Suzie carterNewbie
posted in Device & Phone Support

can't upgrade

I cant upgrade and on my account it says i dont have a direct debit set up 

1
Tom
iD Mobile Employee
6 months ago
Kirsty Mc
Civilian
Kirsty McCivilian
asked in Device & Phone Support

Overcharging on bill and can't access my account

I am having real problems and had I known I could not speak to someone over the phone I would not have taken out this contract I have spent so much time unsuccessfully searching for answers - scrolling through information that does not relate and is not tailored to my problem. First of all I am being overcharged on my billing - I paid a substantial initial outlay so I had a reduced monthly fee but you are overcharging me. The second issue is I can’t access my account so there must be something I have entered incorrectly. I tried to change my password but then it asks security questions that I am answering correctly but it is saying they are incorrect. It is absolutely infuriating so now I am on this thing trying to get this sorted out which is absolutely ridiculous. Can someone from ID Mobile ring me? 

2
Tom
iD Mobile Employee
6 months ago
Alex Johnston
Newbie
Alex JohnstonNewbie
asked in Device & Phone Support

Lost Phone now Found and needs unblocking

Phone went missing so blocked it.Can't get through to unblock via phone number and live chat also not working properly?Any ideas.AJ

1
Kash
iD Mobile Employee
6 months ago
Issey Docherty
Newbie
Issey DochertyNewbie
asked in Device & Phone Support

sim card not delivered

I got a contract with ID and received my new phone next day. But I am still waiting for a sim card leaving me with no access to the internet. But without the sim card I can't do anything . Please help 

2
Kash
iD Mobile Employee
6 months ago
B
Rookie
BlandyRookie
asked in Device & Phone Support

WiFi calling on Pixel 7

How do I use WiFi calling on my ID Mobile Pixel 7? The cellular signal is awful in my house.I bought a Pixel 7 from ID Mobile, have selected WiFi calling in the settings, but no calls are made via WiFi.The Pixel 7 does not appear in the supported WiFi calling phones supported list on the ID mobile self help section.Searching the internet and this forum suggest that ID mobile need to specifically whitelist the pixel 7 for WiFi calling on their own systems. 

19
B
Civilian
24 days ago
J
Newbie
jbowsherNewbie
asked in Device & Phone Support

CGNAT

Will the iD one sim card allow inbound traffic to be initiated on a specified port that is assigned to me mobile/router?.  Basically if I have a email server listeding on prt 465 or 567 will it work or does iD mobile use CGNAT that will cause a problem with the email MX set to the IP assigned to my connection.

3
andewhite
Legend
6 months ago
Nikki Brightey
Newbie
Nikki BrighteyNewbie
asked in Device & Phone Support

Do the upgrade deals change ?

Do the pre chosen upgrade deals change at all ? So if I leave upgrading for a month or two will different phones and offers appear on my online account?

1
Kash
iD Mobile Employee
6 months ago
Jessica George
Newbie
Jessica GeorgeNewbie
asked in Device & Phone Support

Unable to contact Live Chat

Hi please can somebody help me I have tried the live chat but it’s telling me it’s unavailable and can’t seem to find a number to contact customer service I need to speak to someone asap thank you it’s about my phone sim contract 

1
Kash
iD Mobile Employee
6 months ago
Guy Milner
Newbie
Guy MilnerNewbie
asked in Device & Phone Support

All my details are wrong so cant transfer puk or register?

The problem I think may be with ID Mobile as I think my details are correct.  So I can't use my iPhone,  Cant transfer put or can't even register. So what can I do?  What am I paying for?   Please help?

1
Kash
iD Mobile Employee
6 months ago
I
Newbie
IParkNewbie
asked in Device & Phone Support

promotion code to apply after the order

Hi there,I couldn’t add the £10 off when the order was placed.IDM10OFFIs it possible to add the code without cancelling the order?The order red is 129278435.Regards, Ilhwan

1
Kash
iD Mobile Employee
6 months ago
D
Newbie
DomPNewbie
asked in Device & Phone Support

Free Galaxy Buds 2 claim with purchase being refused

I’ve seen some very helpful answers for other users asking similar questions with screenshots.I bought the 512 gb galaxy s23 ultra model on 11/09/23 (£445 upfront then £36.99 a month, unlimited data tariff). Does any body happen to remember of have a screenshot of whether this was eligible for the offer. (ID seem to be saying no, but not sure if I’m just being fobbed off !)

3
andewhite
Legend
6 months ago
Z
Newbie
Zoeeee92Newbie
asked in Device & Phone Support

Mobile Data Not Working

Since yesterday, I have noticed that my mobile data is not working and can only use online apps when connected to wifi.I understand there was a storm in the UK this week but my husband also is ID network and his is working fine.Post codes and phones are fine - as always worked fine before.What can I do to get mobile data working again?

1
Tom
iD Mobile Employee
6 months ago
Dan Robert
Newbie
Dan RobertNewbie
asked in Device & Phone Support

no transaction number

I got my new phone and ID mobile sim from Mobiles.co.uk, I have a PAC code from Vodafone but I don’t have a transaction number. What can I do as I want to keep my old number that I’ve had for over 10 years.

1
Tom
iD Mobile Employee
6 months ago
nicksymes
Newbie
nicksymesNewbie
asked in Device & Phone Support

Currys gift voucher not received

I have received a gift voucher for joining ID mobile but I referred my daughter who hasn't received her voucher for joining. You've dealt with my partner who has received hers for joining but not for referring me. As I've received mine for joining but not for referring my daughter and she had received nothing. Kash was dealing with my partner. 

1
Kash
iD Mobile Employee
6 months ago
L
Newbie
Lucie28Newbie
asked in Device & Phone Support

Proof of usage needed urgently

Need proof of usage ASAP 

2
Kash
iD Mobile Employee
6 months ago
Kathleen McCullough
Newbie
Kathleen McCulloughNewbie
asked in Device & Phone Support

No signal in my area

Over the last couple of months I am unable to make/receive calls in my home. (BT20) Can I cancel my contract? 

4
Kash
iD Mobile Employee
6 months ago
kat73
Newbie
kat73Newbie
posted in Device & Phone Support

phone upgrade

I have upgraded my contract, however I wanted to continue with previous contract (SIM contract only) and have the new contract as a second phone. I have received the phone but does not a SIM card. How can I have a second SIM from this new contract?

1
Kash
iD Mobile Employee
6 months ago
BHAVSMAH
Newbie
BHAVSMAHNewbie
posted in Device & Phone Support

Porting in Issue and Incoming not working

Recently i bought iPhone in contract with ID mobile network and on receipt we requested for Port in of the running number on 10-Oct and since then incoming calls not working yet. We reached out ID mobile multiple time despite of great difficulty to reach them (as profile/app setting not done yet and can’t be setup with ongoing issue) and learnt that it's due to split port in where only outgoing service only is ported in. This is on for last 10 days and everytime we reach out to customer care they give 48 hrs SLA but no resolution. Even i reached out to their complaints team which isn't responding or providing clear ETA, updates on Issue. On repeatedly asking to complaints team, how long do i need to wait and what’s the next step, there is no clear step provided.  We are lost with not direction, visibility on ongoing issue how long will it take to resolve. The support from ID mobile customer care and complaints team is not helping. Need your guidance on how to esclate this issue further

3
Kash
iD Mobile Employee
6 months ago
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