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Devices

Find out about the latest devices available and get any help you may need with your device settings

2034 Topics

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Lisa HillNewbie

asked in Device & Phone Support

PAC DIDNT TRANSFER ON DATE - I NEED MY OLD NUMBRT

This is stressful, I have the welcome message stating I have a new number but my old number should have transferred. What do I do with no-one to speak to. Thank you. Moved from Three to ID.

Jonathan BellisNewbie

asked in Device & Phone Support

loss of phone signal and internet

Yesterday I lost phone signal and wi fi ?!?!? Just want to speak to someone to resolve and getting nowhere?!?

MaurioNewbie

asked in Device & Phone Support

Device warranty help

Hi, I cannot find where to contact for assistance in regards to my device developing a fault. I have an iPhone 14 Pro which I purchased on contract with ID Mobile on 15th September 2022. On 25th September 2023, I noticed that there was a dead pixel on the phone screen, so I took the device into Apple. Apple advised that as the phone was outside of the manufacturers warranty (though only by a matter of weeks), they could not help and I should instead contact the place where I purchased the phone. Apple did however confirm that the dead pixel was a manufacturing defect and so not caused by anything I had done to the phone, but the only way to repair it would be a screen replacement at a cost of £325. I subsequently took my phone to a Curry’s store for assistance but they also would not help. Whilst I acknowledge that my device is just out of manufacturers warranty, consumer law states that products should last a “reasonable amount of time” and this is outside of any warranty etc. I think

Paul KennedyNewbie

asked in Device & Phone Support

Paul

Just upgraded kept old SIM card but my messages are sending from iCloud. Can’t change to iMessage? Tried everything can someone help?

Lilia LucaNewbie

asked in Device & Phone Support

I can not receive any text or calls since porting

Dear Community, Anyone experience issue with porting? Is been 1 week since porting and i can not receive any text or calls. I tried live chat, facebook chat....seems that they can not sort out my problem. I desperately need my old phone number. Is a new contract with ID and i just don't know how they work ....shall return the phone and stop contract....i keep contacting them, and always they said to wait...no one can say how long? I waited 1 week, but this become stressfull as i don't want to pay a 2 year contract without having the service. Anyone experience this problem? Did you manage to sort it out? Thanks!

NonnaPia23Rookie

asked in Device & Phone Support

Can't update from incorrect SIM-only deal to 24-month contact

Morning! I’ve been a customer for several years, with my recent 24-month contract coming to an end. I recently moved to a cheap SIM-only deal to tide me over until the Pixel 8 Pro announcement. However, it seems my intended 30-day SIM was erroneously processed as a 12 month contract, leaving me unable to upgrade with iD as intended (and take advantage of the preorder deal) An operative told me on Saturday it would be rolled back within 24 hours. This hasn’t happened. Now I’ve been told it could be a further 48 hours while the technical team look into it. Based on my recent experiences, I have little confidence this will happen.I’d really appreciate faster progress with this. I want to stay - and pay iD more money!

asked in Device & Phone Support

Cannot edit or close topics

Highlighted after including personal data in a post. There is no clear way to edit posts or close them if no longer required

Rob ArtistNewbie

asked in Device & Phone Support

Problems with me new switch to iD mobile

I cant seem to access any telephone or live char help so before I act and cancel my new iD contract please can iD mobile ring me to sort out my problems Just no. 35400909 where guess you hold me contact details . The issue is that I want to change my allocated pin number and create a new password but your link to do this does not work - after an hour trying on two separate days it is so frustrating . I need a responsive and contactable customer service please.

asked in Device & Phone Support

Nobody is able to call me

Family and work is unable to call my number . No idea how long this has been going on for. My number was ported however has been working before.

Swaitsy83Rookie

asked in Device & Phone Support

Can't receive one time passcodes

Hello all. I'll try and keep it short as this has been covered before. As the title says, since switching to ID I've been unable to receive OTP's/verification codes. Frustrating for a few reasons, but mainly because i can no longer access online banking through any apps. I've tried every online troubleshooter, no joy. They're all the same to be fair. I can send and receive sms messages without problem. I've raised this with ID through the live chat. I feel like I'm talking to a bot rather than an agent most of the time. Their rep seems to precede them. The problem has apparently been raised with the elusive technical team, but after having spent the last 4 months being asked repeatedly to wait 24-48 hours for feedback, which never comes, I thought I'd see if it would be quickly to get a solution here. Cheers.

John AshcroftNewbie

asked in Device & Phone Support

data to text

Could I lower the amount of Data I get on my plan and recieve more text in place

DclecturerNewbie

asked in Device & Phone Support

sending text from wrong number

Galaxy s23 ultra. Not receiving texts to my number and when I send them it says it's from my new number. I used a pac code and when I call it's all fine. Help :) changed to SMS and not using Samsung messages also changed phone number in the message app and settings. Happening for a week now. Tried many things

Aaliyah WadeNewbie

asked in Device & Phone Support

pac code

Hi there , I have given my pac code from Tuesday and I have now received my sim and it’s Friday but the number has not transferred , I have turned on and off the phone but still the number has not swapped over to the old one.

CescaMolloyNewbie

asked in Device & Phone Support

my sim card is missing

I ordered a new phone as part of my new contract but it was missing in the delivery. I am not able to register on the app without the sim and phone number and the chat function isn’t working on the website?? I need customer support help from a real person as I think my old number has been moved to this non existent sim so I don’t know how I will keep my number if send a new sim!

Nigel HandNewbie

posted in Device & Phone Support

coverage

Is there a problem with the signal in HD80RQ area, as my signal is useless and has been for some time.I was told the 4 g signal is very good. That’s not the case 🤬

Les GossinkNewbie

asked in Device & Phone Support

Poor network coverage in Glasgow

Is any one else experiencing network issues with ID? I live in the G52 area and work in the city centre, in both areas the signal is very poor sometimes I have half a bar and sometimes none, when at home I have to go outside. I've never had any issues with my old network providers Vodafone and Tesco. I have been with ID six weeks and beginning to wish I hadn't changed. Any help would be greatly appreciated.

Buzzy69Civilian

asked in Device & Phone Support

New SIM card not working

Switched to ID Mobile from EE using existing number, but SIM card not receiving calls. Reception area is good. Was told in would be next working day. How long until this transfer is complete?

Oliver IlesNewbie

asked in Device & Phone Support

number port issues

Ported my number from smarty to id mobile todaynow I have no Mobile data and it is still showing the phone number that came with the phone and not my ported number.cant change the number in settings, phone, my number as it just reverts back to the other number when you try to save it.tried iMessage and Facebook off and reboot and amend as per above but no joY.How do I get the phone to take my ported number?

asked in Device & Phone Support

Cant access voicemail - definitely iD Mobile issue

I can connect to the voicemail service but when I type the keys to enter my pin or any commands they are not registered. I am using an iPhone 12 and I know it’s not my phone as other services I have tried work. The iD mobile voicemail system is not detecting the key tones. Is anyone else experiencing this?

FAH QNewbie

asked in Device & Phone Support

Cannot register online account - how to cancel ID mobile contract

Hello friends :DA few weeks back, I set up direct debit for ID mobile rolling monthly account to try out the service as it seemed to be slightly too cheap to be true. I have been unable to register an online account because the page is broken (and always reads right to left, partially in Hindi for some reason) after trying it on the most recent stable desktop releases of firefox, chrome and brave, as well as the most recent android release of chromium. The SIM card did actually arrive after a couple of weeks, but at this point I have zero intention of using it or ID mobile’s services.I have cancelled my direct debit from the bank end but cannot do anything to cancel my monthly rolling contract with ID because it is not possible to register the online account. ID are now sending mildly threatening emails about harming my credit rating because I cancelled the direct debit. Please could an ID representative advise how to end my contract without access to an online account.

goffchrisNewbie

asked in Device & Phone Support

MMS charged over WiFi?

I am using the Messages app on iPhone, and I sent an image to another iCloud user while connected to WiFi. It seems I was charged 55p for this by ID. I don’t understand why I would be charged for this if it did not even travel over the ID network. I can understand if I did this over the 4G or 5G network, but this seems like a robbery to me.

Luke HatchNewbie

posted in Device & Phone Support

google pixel 8 pro

Just pre ordered the new Google phone but I can't check the order on my app and the £99 upfront cost fee hasn't been taken ? This is an upgrade as my current contract finishes this month Any help or info appreciatedThanks everyone

asked in Device & Phone Support

Just placed an order but I need my new ID mobile number to use the PAC code. didnt let me add it at checkout

Help I ordered a new phone contract that was processed but I don't have the new iD mobile number and I need to to use my PAC code that runs out soon!

Boo HooCivilian

asked in Device & Phone Support

Switching from Three to ID Mobile still not happened after 24 hours of Pac code being used

Switching from Three to ID Mobile still not happened after 24 hours of Pac code being used

asked in Device & Phone Support

Need my proof of usage for an insurance

Hiya I need to find out how to get sent my proof of usage

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