App not recognising my ID mobile number

Hi @webbh 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi

I am also having this issue. Trying to get into my account to solve an issue I'm currently having with my contract phone and I am having the same message pop up.

I am having trouble I contacted you through live chat and it’s still not resolved how are we supposed to manage our accounts when it doesn’t recognise our numbers…. Shocking customer service I’m thinking of leaving!!!

Hi @CianneTom & @Tina Flanaghan 

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

I am also having this same problem and don't know how to resolve it. It has happened since I switched to a new contract (via the ID mobile app) when my last contract ended but I haven't changed my number.

Same issue here 😔

Hi @Lee Migliaccio,

I would advise contacting our Live Chat Team via the link below:

https://www.idmobile.co.uk/live-chat

If you still require assistance, please let us know.

Kash

I am having the same issue

Hi ​@Soman Mahey,

Are all your details correct and you haven’t already registered?

You’ll need to enter the account holders information exactly how it is on the iD Mobile contract.

If you are having issues, please get in touch with our Live Chat Team.

Kash