Skip to main content
Solved

cant receive calla

M
Active Contributor
Forum|alt.badge.img

Hi, I’ve recently joined and I can make calls but can’t receive calls !

any help appreciated!

Best answer by MZone

Don’t worry 

Like I said can take up to 10pm tonight to fully complete. Mine did the same and was around 4pm by the time it fully switched. Just keep turning phone off/on and try calling yourself from another phone so you know it’s done. 

View original

    13 replies

    MZone
    Gold Contributor
    Forum|alt.badge.img+18
    • MZone
    • Gold Contributor
    • 686 replies
    • March 6, 2025

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    Forum|alt.badge.img

    Hi,

    no this doesn’t help. I can make calls but I can’t receive any 

    MZone
    Gold Contributor
    Forum|alt.badge.img+18
    • MZone
    • Gold Contributor
    • 686 replies
    • March 6, 2025

    It’s the same guide for making or receiving calls. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    Forum|alt.badge.img

    I’ve tried everything. Apart from the VoLTE setting, which I can;t find on my Iphone (16 pro)

    MZone
    Gold Contributor
    Forum|alt.badge.img+18
    • MZone
    • Gold Contributor
    • 686 replies
    • March 6, 2025

    Has it just started to happen? Have you ported your old number across to iD and the port date is today?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    Forum|alt.badge.img

    Yes, ported over today.

     

    strange I can make calls but not receive calls though 

    N
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Natalie W
    • iD Mobile Employee
    • 1932 replies
    • March 6, 2025

    Hello ​@Malliebruce2025 

     

    Thanks for getting in touch. 

     

    We are sorry to hear you are experiencing issues with receiving calls. 

    To confirm, do you have a port in scheduled? 

     

    Thanks, 

     

    Natalie 

    MZone
    Gold Contributor
    Forum|alt.badge.img+18
    • MZone
    • Gold Contributor
    • 686 replies
    • March 6, 2025

    ​@Malliebruce2025 The port can take up to 10pm tonight to fully complete. The situation you’re experiencing is a normal part of the porting process. Keep turning your phone off/on intermittently during this time and eventually it will all work. You should get a SMS when it’s fully complete. If not working by tomorrow morning please post back. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    1 person likes this
    • M
      Malliebruce2025
    M
    Active Contributor
    Forum|alt.badge.img

    Yes, port scheduled today but I recta text saying it had been completed

    MZone
    Gold Contributor
    Forum|alt.badge.img+18
    • MZone
    • Gold Contributor
    • 686 replies
    • Answer
    • March 6, 2025

    Don’t worry 

    Like I said can take up to 10pm tonight to fully complete. Mine did the same and was around 4pm by the time it fully switched. Just keep turning phone off/on and try calling yourself from another phone so you know it’s done. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    Active Contributor
    Forum|alt.badge.img

    It’s now working !

     

    thanks for your help 

    MZone
    1 person likes this
    • MZone
      MZone
    MZone
    Gold Contributor
    Forum|alt.badge.img+18
    • MZone
    • Gold Contributor
    • 686 replies
    • March 6, 2025

    No worries 😉 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Natalie W
    • iD Mobile Employee
    • 1932 replies
    • March 6, 2025

    Glad to hear it is now working ​@Malliebruce2025 

    Please get in touch if you require assistance in the future. 

     

    Natalie 

    Reply.


    Terms & Conditions