Have been reading about so many number porting issues, seems to be a bit of a lottery, as my wife and son have had no problems so far. I should have had my Vodafone number ported to iD yesterday and even though my Vodafone number and account has disconnected, porting has yet to happen. Contacted various live chat agents yesterday (got cut off twice) who after suggesting it was a PAC issue with Vodafone, later admitted there was a “porting issue!!” found on my account and that Technical team would expedite my problem but take up to 48hrs to resolve. I did lodge a formal complaint last night which takes up to 7 working days to be looked into! My question is has everyone had their porting issue resolved eventually or should I be considering the fact that my old number is lost forever and I will have the laborious task of informing everyone I have contact with of a phone number change.
+22Hi there
Wow, sorry to hear they’ve still not got this sorted
Hopefully now the iD community staff have made contact they can expedite this
Let us know how you/they get on.
Hi All, but especially to the iD Employees in this thread.
My wife is having issues with her new iphone 16 plus and ported telephone number that she received on Friday (28.2.2025).
The phone is ok, but since iD mobile ported her old number (from Smarty) she is unable to receive any texts or phone calls.
She can call out and she can text out, and when she does the recipient knows its coming from her phone (i.e. it uses her number) but when you try to call her phone we just get a message saying the number is not in service, and if we try to text they get sent from the deli8very phone but never arrive on her phone.
iD, via our local Curry’s store, have already swapped the sim over, but the issues are still happening. We have spent so much time on live chats with iD since Monday and are getting nowhere. What should we do next? She is getting to the end of here tether and is threatening to cancel and give the phone back.
As the old sim is now cancelled, she has no phone to use, and she needs her phone for her work :-(
+25Hi
Sorry to hear this, have they checked their number in the settings is the correct one?
Settings > Apps > Phone > My Number
Tom
Hi
Thanks for the reply. Unfortunatley yes, this has been checked and reset.
We have spoken to Apple, and they have checked all the settings on the phone, and they have said they are correct. They have said it is a "carrier" issue, meaning iD or Smarty 😩
Dont know if you can help or advise.
After waiting to 48 hours, my wifes phone still wont accept any calls or text messages. Its all down to a number port issue apparently.
When she chased this up this mornimg, aparently your Tech team had this as a problem resolved on their system. So now she has to wait another 48 hours! Is there anyway we csn escalate this higher, or quicker?
Hello
Thank you for getting back to us.
We can check the ticket from our side and update it but we won’t be able to escalate it unfortunately.
If you would like us to send you a private message to look in to the ticket, please do let us know.
Thanks,
Natalie
Hi
Ive just tried to private message you but i get a message saying i am unabke to message this user.
How can i PM you?
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further
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Natalie
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