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Richard Alfrey
Community Member

New user..... New sim arrived but is not my number....was supposed to have been transferred with PAC code 

How do you contact help

Best answer by andewhite

Okay ​@Richard Alfrey, you’ll need to use the iD online Live Chat service, and speak with the customer service team about processing your PAC.

The iD advisers work until 8pm on weekdays (6pm at weekends) - just tell the 24/7 chatbot you’d like to “talk to a person”.

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    andewhite
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    • andewhite
    • Platinum 
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    • Answer
    • March 7, 2025

    Okay ​@Richard Alfrey, you’ll need to use the iD online Live Chat service, and speak with the customer service team about processing your PAC.

    The iD advisers work until 8pm on weekdays (6pm at weekends) - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Forum member (non-iD)
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
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    • March 7, 2025

    Hi ​@Richard Alfrey 

     

    What date did you select for your transfer to happen?

     

    Your transfer may be happening at a later date.

     

    Tom

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