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No Transaction Number

Jack Thompson
Community Member

Hi, trying to switch from other provider, have PAC etc but no welcome email so no transaction email. Can’t see any number on invoices and live chat not working. 

 

Thanks

Best answer by andewhite

Okay @Jack Thompson, if Live Chat doesn’t seem to be working, the following might help:

  • Allowing popup windows in your browser.
  • Try an incognito / inprivate window in your browser.
  • Try another web browser.

Alternatively, send a private message to ID support via the iD Mobile social media pages, using Facebook Messenger or X (formerly Twitter). 

 

 

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    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12104 replies
    • Answer
    • May 14, 2024

    Okay @Jack Thompson, if Live Chat doesn’t seem to be working, the following might help:

    • Allowing popup windows in your browser.
    • Try an incognito / inprivate window in your browser.
    • Try another web browser.

    Alternatively, send a private message to ID support via the iD Mobile social media pages, using Facebook Messenger or X (formerly Twitter). 

     

     

    Forum member (non-iD).
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8058 replies
    • May 17, 2024

    Hi @Jack Thompson 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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