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No Transaction Number

  • 14 May 2024
  • 2 replies
  • 23 views

Hi, trying to switch from other provider, have PAC etc but no welcome email so no transaction email. Can’t see any number on invoices and live chat not working. 

 

Thanks

Okay @Jack Thompson, if Live Chat doesn’t seem to be working, the following might help:

  • Allowing popup windows in your browser.
  • Try an incognito / inprivate window in your browser.
  • Try another web browser.

Alternatively, send a private message to ID support via the iD Mobile social media pages, using Facebook Messenger or X (formerly Twitter). 

 

 

Hi @Jack Thompson 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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