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PAC and changeover

  • 22 May 2024
  • 1 reply
  • 78 views

Hi there! 
 

I have just joined ID and would like to keep my old number. So I just tried to add my PAC details to the ID PAC page, and after attempting a few times - a red notification keeps popping up saying that it had issues with processing my code and if it has been processed then I’ll be contacted within a few days confirming my mobile number hasn’t changed. 


Please can I check if these details have passed through and that my ID sim will change to my old number? 
 

Thank you very much! 
camille

Hi @Camille Jackson 

 

Sorry to hear this, are you still having issues with this?

 

If so, please let us know so we can get in touch.

 

Tom


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