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PAC error

  • 30 May 2024
  • 2 replies
  • 56 views

I’ve just switched to ID mobile, and when I try to enter my PAC code to switch my old number onto my new SIM, it just keeps telling me somethings gone wrong, I’ve tried quite a few times now so I’m not sure what to do.

If the transaction number doesn’t begin with “4”, you can’t use the online form, @miaburgess19. 

You can use the iD online Live Chat service to submit your PAC by talking to an adviser. 

The iD chatbot works 24/7 - tell the bot you want to “talk to a person”. 

The advisers work until 8pm on weekdays.
🤞

  

Evening @miaburgess19,

We’re aware some customers are unable to submit a PAC. For the latest updates, please view this article:

Thanks.

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