I’ve just switched to ID mobile, and when I try to enter my PAC code to switch my old number onto my new SIM, it just keeps telling me somethings gone wrong, I’ve tried quite a few times now so I’m not sure what to do.
Solved
PAC error
Best answer by Matthew T
Evening
We’re aware some customers are unable to submit a PAC. For the latest updates, please view this article:
Thanks.
+26If the transaction number doesn’t begin with “4”, you can’t use the online form,
You can use the iD online Live Chat service to submit your PAC by talking to an adviser.
The iD chatbot works 24/7 - tell the bot you want to “talk to a person”.
The advisers work until 8pm on weekdays.
🤞
+24Evening
We’re aware some customers are unable to submit a PAC. For the latest updates, please view this article:
Thanks.
Reply.
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