Hi,
Same here, my partner sent me a link for me to join ID Mobile and it’s now more than 3 months I’m paying my bills without any issues but still no reward received. It’s the second time I’m contacting them and still no response. I’m a bit disappointed to be honest. That’s not the kind of customer service I expected.
I would appreciate if someone could get back to me asap.
Best,
Manon
Hi @simb59 & @manonrichard
Please could you both let us know what date you received the email with the following subject;
“Congratulations NAME, your reward is coming!”
Tom
Hi @Tom
I received the email on 15th November 2023 (15/11/2023)
Thanks.
Hi @Tom,
I received mine on 29th of January
Thank you
Manon
Hey there @simb59 & @manonrichard, thank you for that.
And to confirm, was this the last email and last time you heard from us regarding your refer-a-friend bonuses?
Thank you,
Tyler
Hi @Tyler
Yes this was the last time I received any communication about my refer a friend bounus.
Thanks
Hi @Tyler,
Same for me - it was the only email I got.
Thank you.
Hi @simb59
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Hi @manonrichard
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom