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Switching my old number requested for Tuesday 28th - not had confirmation

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  • neelsc
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I submitted my PAC code when i ordered my phone last week (25th May) and requested a switch for Tuesday 28th May. Nothing has happened and my phone still has the ID Mobile new number. 

 

When can I expect to get the old number on my new phone? I can’t seem to track it anywhere - I have a Tracking switch ID - but no idea where to track it? Tried the chatbot but that is all automated and just tells me to do what I have already done.

 

Please can you help?

Best answer by andewhite

neelsc wrote:

@andewhite yes it is still active so sounds like there is a problem.

Ok thanks will try FB messenger and see how I get on with that.

Thanks 😀

Unfortunately @neelsc, it seems sometimes - when submitting a PAC at point-of-purchase - iD Mobile fail to capture the requested switch date.

 

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andewhite
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  • andewhite
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  • May 29, 2024

Is your old provider’s SIM card still active, @neelsc? 

Sounds like something might’ve gone wrong with your switch. 

For assistance with this, contact iD customer service using their online Live Chat service. 

The iD chatbot works 24/7 - just tell the bot you want to “talk to a person” (advisers work until 8pm on weekdays ).

Some forum members have said they got help by sending a private message to iD via Facebook Messenger, or X (formerly Twitter).

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    neelsc
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  • neelsc
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  • May 29, 2024

@andewhite yes it is still active so sounds like there is a problem.

Ok thanks will try FB messenger and see how I get on with that.

Thanks 😀

andewhite
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  • andewhite
    andewhite
andewhite
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  • May 29, 2024
neelsc wrote:

@andewhite yes it is still active so sounds like there is a problem.

Ok thanks will try FB messenger and see how I get on with that.

Thanks 😀

Unfortunately @neelsc, it seems sometimes - when submitting a PAC at point-of-purchase - iD Mobile fail to capture the requested switch date.

 

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    neelsc
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  • neelsc
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  • May 29, 2024

@andewhite thanks yes I did notice a lot of people with a similar issue on here 

Kash
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  • Kash
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  • June 4, 2024

Hi @neelsc,

Welcome to the Community!

I hope that you managed to get your issue resolved.

If you require further assistance, please let us know.

 

Kash

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