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wrror message when trying to switch

Elaine Turner Neal
Community Member

i’m trying to keep my number. i didn’t give my pac at the point of transaction. now error message comes up. is there anyone to talk to?

Best answer by Matthew T

Evening @Elaine Turner Neal,

We’re aware some customers are unable to submit a PAC. For the latest updates, please view this article:

https://community.idmobile.co.uk/announcements-16/some-id-mobile-services-are-temporarily-unavailable-60287

Thanks.

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    2 replies

    andewhite
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    • andewhite
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    • May 30, 2024

    Alas @Elaine Turner Neal, iD Mobile don’t provide a telephone support helpline. 

    However, you can use their online Live Chat service to submit your PAC, by chatting to an adviser. 

    The iD chatbot works 24/7 - tell the bot you want to “talk to a person”. 

    The advisers work until 8pm on weekdays.
    🤞

     

    Forum member (non-iD).
    Matthew T
    iD Mobile Employee
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    • Matthew T
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    • Answer
    • May 30, 2024

    Evening @Elaine Turner Neal,

    We’re aware some customers are unable to submit a PAC. For the latest updates, please view this article:

    https://community.idmobile.co.uk/announcements-16/some-id-mobile-services-are-temporarily-unavailable-60287

    Thanks.

    iD Community Manager

    Reply.


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