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F.A.Q.

I can't make calls or send texts internationally from my SIM. What should I do?

  • 15 August 2024
  • 0 replies
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iD Mobile
iD Mobile Employee

If you can’t make international calls or send texts internationally on your phone, follow these steps to get back on track:

 

Step 1 - Enable International and Premium on your iD Mobile plan.

 

To make international calls or send texts internationally, you need to enable ‘International’ and ‘Premium’ in the iD Mobile app or My Account Online, you can:

Learn more
  1. Open the iD Mobile app or log-in to My Account Online.
  2. Tap ‘Plan’.
  3. Scroll down.
  4. Tap ‘Manage your iD services’.
  5. Tap the toggle to enable International & Premium.

 

Step 2 -  Change your Bill Cap.

 

International calls and texts are chargeable. Therefore, you need to adjust your Bill Cap to make them. Here’s how:

 

 

If none of the above works, simply chat to our Live Chat team, who should be able to assist.

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