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app not working so cant pay bill


Helena 'H' Fayyazi
New
 Contributor

My direct debit has failed but I can't make a payment as the app is down and now I am getting cut off!!!

Best answer by co99

Hi, have you tried the automated payment line?

7777 or from a landline (which I don’t think is free) 0333 003 7777

 

Should be able to call it even if restricted?

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5 replies

  • Helpful
 Contributor
  • 12 replies
  • Answer
  • April 8, 2024

Hi, have you tried the automated payment line?

7777 or from a landline (which I don’t think is free) 0333 003 7777

 

Should be able to call it even if restricted?


Helena 'H' Fayyazi
New
 Contributor

Thank you


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7400 replies
  • April 12, 2024

Hi @Helena 'H' Fayyazi 

 

I’d recommend the above from @co99, however it’s worth noting that the numbers 7777 (from an iD Mobile number) and 0333 003 7777 are free to call.

 

Tom


  • New
 Contributor
  • 4 replies
  • September 11, 2024

to pay the bill if my phone number is disabled and the id app is not working


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7400 replies
  • September 12, 2024

Hi @Miervaldis51 

 

What do you mean your phone number is disabled?

 

If your services have been blocked due to missing payment, you’ll still be able to call the payment lines above.

 

Tom