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Couldn't find my contract expiry info

  • April 10, 2024
  • 9 replies
  • 4053 views

After the new update that this mobile sim company has made, it seem clean and organised. However, I bought a sim back in april 15th for 24 months. My sim is due to expire later this month but I can't seem to find my sim expry info. I looked through my billing and plan section but nothing. The other version was alright but this one? Not really.

 

Alternatively, do I get an email which will let me know that my contract has ended and even via sms?

 

Thanks!

Best answer by andewhite

Just text INFO to 85075, @Itzzia21

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9 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12061 replies
  • Answer
  • April 11, 2024

Just text INFO to 85075, @Itzzia21


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8008 replies
  • April 13, 2024

Hi @Itzzia21 

 

For info on how long is left on your plan and how much your final termination fee is, we’d recommend the above from @andewhite.

 

Alternatively you’ll be able to check your iD Mobile app and will receive an email when your contracted term is coming to an end.

 

Tom


Catherine Griffiths
New
 Contributor

I’ve sent INFO to the number as recommended it then asked for INFO and my Date of birth in a 6 digit format, I did this but I kept getting a repeat message asking for the same information if I don’t need to pay £45 this month as I’m out of contract I’m far more likely to take up another contract with ID mobile even if it’s a sim only as times are hard atm 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8008 replies
  • September 12, 2024

Hi @Catherine Griffiths 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Vicky Edgar
New
 Contributor
  • New
 Contributor
  • 1 reply
  • October 2, 2024

How do I find out when my contract ends?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8008 replies
  • October 7, 2024

Hi @Vicky Edgar 

 

This can be found in the iD Mobile app, or by checking when you got the contract and adding your contracted term length to it.

 

Tom


  • New
 Contributor
  • 2 replies
  • November 2, 2024

Hi if you could tell me how long I have left mobile number { REMOVED } when does contract end


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • November 2, 2024

@Saleh Sufyan 

It’s advisable that you don’t post your mobile number into a public forum. ANYONE can read it and potentially call you using (what appears to be) your full name.

Anyway I have flagged your post in the hope your number is removed swiftly - we can edit our own posts but only after a short time after posting.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3304 replies
  • November 2, 2024

Hey there @Saleh Sufyan, please contact our live-chat who can advise this:

 

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler