Question

i have paid my outstanding bill but cannot male any calls or go on the internet

Hi I paid my outstanding balance but my services are still restricted

I have turned my phone on and off numerous times but this hasn’t resolved the situation

Userlevel 8

Unfortunately @Jess2708, seems that sometimes it takes up to 24-hours for services to be restored.

Have you spoken to iD support about your account, @Jess2708?

The online Live Chat advisors are available until 8pm weekdays (6pm at weekends).

Userlevel 7

Hi @Jess2708

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

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