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my sim aint delivered yet and no updates

K
New
 Contributor

Does anyone know how long it takes to get delivery details tracking number ect I've been looking for emails but only had one so far saying the delivery driver will contact you with tracking info don't know why I have no email yet 

Best answer by Kash

Hi @kanegrey20,

Welcome to the Community!

Once the order has been dispatched you should receive an email from us and DPD which contains the tracking information.

On the day of delivery you’ll receive an email and SMS with tracking information along with a delivery timeslot.

 

Kash

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Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • May 12, 2024

Hi @kanegrey20,

Welcome to the Community!

Once the order has been dispatched you should receive an email from us and DPD which contains the tracking information.

On the day of delivery you’ll receive an email and SMS with tracking information along with a delivery timeslot.

 

Kash

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Geluk
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K
New
 Contributor
  • kanegrey20
  • New
 Contributor
  • May 12, 2024

Hi kush 

Thank you for your message that was very helpful I appreciate that only thing that confused me was Royal mail delivered it and I didn't received an email with tracking info either but nether mind atleast it finally came tho thank you for taking time to answer my question really appreciate that take care

Kind regards 

Kane grey 

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Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • May 14, 2024

Hi @kanegrey20 

 

Our SIM only orders are delivered via Royal Mail within 3-5 working days, no tracking available.

 

Our device orders are delivered via DPD within 1-2 working days, tracking available via DPD.

 

Glad to hear you’re all sorted, please let us know if you need anything else.

 

Tom

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James Gallacher
New
 Contributor

Unfortunately the delivery of my SIM was returned by the admin worker at my office therefore I did not receive it.

N
iD Mobile Employee
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  • Natalie W
  • iD Mobile Employee
  • October 10, 2024

Hi @James Gallacher 

 

Thanks for getting in touch. 

 

We are very sorry to hear your SIM was undelivered and returned to us.

Have you spoken with the team to arrange a new delivery? If not, we would recommend reaching out via our Live Chat service here. 

 

Thanks, 

 

Nat 

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