worst Company Ever

10 months ago
April 23, 2024
3 replies
127 views

Stephen R Brown
Community Member

I came over to ID from EE the worst decision I have ever made? I need to have internet connection because I have to keep an eye on my invalided mother but withID I could never get any coverage, no matter where I was in the country.

i have now gone back to EE because as mentioned it’s a life or death situation with my mother NowID want to charge me a lot of money for their service even though I had no service.

i will be publishing on Facebook groups and reporting to Trading Standards as they are robbing me because the service is crap and all they will say that it’s on the contract but it’s also on the contract to supply unlimited internet, calls and texts but they never supplied the full service so in reality they owe me money.

DO NOT USE THIS COMPANY

+19

Lauren
iD Mobile Employee
479 replies
10 months ago
April 27, 2024

Hi @Stephen R Brown, when you cancelled the plan, were you outside of your cooling off period? If so, a termination fee is automatically generated. For coverage issues an investigation would need to be launched with the technical team before discussing an early termination of the contract after this time frame. In these investigations, we take individual situations into account.

If you were in your cooling off period, and were still charged a termination fee, this can be triggered via porting your number away from iD without a return being processed. In these cases, we would be able to waive the termination fee.

If the contract was purchased via iD mobile direct, the cooling off period is 30-days. If purchased via Carphone Warehouse this is 14-days.

If you have any further questions or queries, feel free to let us know. We’d be happy to help.

-Lauren

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M

Montyzuma
New  Contributor
1 reply
1 month ago
February 7, 2025

I bought a pay as you go SIM card, on the day it arrived l spent 2 hours trying to get it to work! It turns out the card was not compatible to my old phone! I cancelled my account (l was 2 HOURS into my cooling off period)! I WAS CHARGED £1-26!!!!!!!!!!!!!!!! I did not use any service because the card didn’t work!!!!!!!!!! WHAT IS THE CHARGE FOR ??????????

N