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Additional Plan

  • October 22, 2024
  • 1 reply
  • 18 views
A
Community Member

I wish to purchase an additional sim on my account, but when I enter my details, it states I'm not recognised (even though I already registered)

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • October 23, 2024

    Hey there @Allyclarke, thank you for reaching out.

     

    If you’re having issues logging in, please contact our live-chat who may be able to reset your account to help you login:

     

    https://www.idmobile.co.uk/live-chat

     

    Please also ensure you’ve registered for the new app since it’s release in April this year.

     

    Thanks,

    Tyler

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