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Question

changing phones

  • February 24, 2025
  • 2 replies
  • 56 views
Simoak
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  • Simoak
  • Helpful
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  • 34 replies

Hi 👋 could somebody help pls ? I've been with id mobile since October 2024 now if I paid my phone off would I be able to get another phone put on my contract or would it be a case of taking out a new contract entirely? ..many thanks 

    2 replies

    andewhite
    Platinum 
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    • andewhite
    • Platinum 
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    • 12039 replies
    • February 24, 2025

    Unfortunately ​@Simoak, the only way to pay off the outstanding amount on a 24-month minimum term iD Mobile phone contract, is switch to another service provider or give iD 30-days notice.

    If you want to stay with iD, then you’ll need to start a new 24-month minimum term phone contract.

    Forum member (non-iD)
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • February 25, 2025

    Hey there ​@Simoak, as kindly advised by ​@andewhite, you cannot pay off your contract and then start another, such as upgrading earlier I’m afraid.

     

    If you were to pay off your contract, it’d be a simple disconnection.

     

    Sorry about that.

     

    Thanks,

    Tyler

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