Solved

Changing plan

I read in here that as long as your plan is going up in cost, it's okay then 30 days and it's SIM only, increasing the data limit is ok and simple.

When I follow the steps and click on ”Change plan” it says there aren't any plans available at the moment.

Why can't I upgrade?

I'm currently on a 30Gb monthly and want to upgrade to unlimited.

Best answer by andewhite

The iD telephone sales team may be able to assist changing / upgrading during your 12-month minimum term, @GarySillett.

Contact iD sales on 020 7139 1397, between 9am - 6pm.

+26

Are you currently on a 1-month rolling plan, or have you signed-up for a 12-month / 24-month minimum term contract, @GarySillett?

Forum member (non-iD)

As far as I know, it's a 12 month plan, but it doesn't say so anywhere in the app

+26

The iD telephone sales team may be able to assist changing / upgrading during your 12-month minimum term, @GarySillett.

Contact iD sales on 020 7139 1397, between 9am - 6pm.

Forum member (non-iD)

+24

Hey there @GarySillett, thank you for reaching out.

Were you able to call the Sales team and have your issue resolved?

Thank you,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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