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Deal in email doesn't match deal on website

  • September 18, 2024
  • 1 reply
  • 28 views

Chris2345
Active Contributor

Hi, 

I’ve been sent one of those ‘cheapest deal’ emails and there’s an option on there with no equivalent on the upgrade page when I log in. The version on the logged in dashboard is 10GB per month worse. Both are exactly the same terms (Sim only rolling monthly contract) at exactly the same price.

I tried chatting to an agent but was abruptly told it was “not available” which doesn’t surprise me given ID’s track record of contactability.

1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1829 replies
  • September 23, 2024

@Chris2345 - I replied in Private Message. Thanks.