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Question

DOES THIS COMPANY EVEN HAVE A CUSTOMER SERVICE DEPARTMENT

M
Community Member

I placed an order approx 10 days ago and then chassed via chat, who could only say it was being processed !

Now Chat has disappeared and there is no one to ask

Why would iD Sim process my order and Bank Details to simply ignore my order, no emails, Zilch, Nadda

Mr Spence

    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 594 replies
    • March 13, 2025

    iD is an online business so all communication is done digitally either via socials or web chat. Please check your spam/junk mail filters or follow this guide.

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7891 replies
    • March 14, 2025

    Hi ​@mr.spence94 

     

    Yes, we do have multiple customer service departments, we’re available here on Community, on Facebook & Twitter, as well as our live chat.

     

    If the chat button isn’t showing for you on the live chat page, we’d recommend using another browser or device.

     

    You’ve placed an order but had nothing emailed about it? Please double check your spam/junk and let us know how you get on.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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