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Question

done my upgrade twice now hasn't gone through


Johnny 1980
Community Member

Done my upgrade twice and hasn't gone through 

2 replies

MZone
Gold Contributor
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  • Gold Contributor
  • 594 replies
  • March 14, 2025

What makes you say that? Are you getting a confirmation screen that the order has gone through? Have you checked your spam/junk folders in your email?

You can also try calling the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7891 replies
  • March 14, 2025

Hi ​@Johnny 1980 

 

Have you double checked your emails for any confirmations? What happens when you go through the process to upgrade?

 

It may be worth trying the sales team as suggested above by ​@MZone if the site/app isn’t working as intended.

 

Tom