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Question

Email upgrade offer does not match upgrade offers in app

  • February 23, 2025
  • 2 replies
  • 21 views
J
Community Member

I have recently received my email from iD saying my contract is expiring soon and that I am now eligible for an upgrade. In this email is a few options for upgrades that I can take, one of which is an offer for an iPhone 16 Pro Max 256GB Desert Titanium, for £149.99 upfront and £43.99 monthly, with unlimited data. 

I can’t see this offer anywhere on the app/website and have been into a Curry’s store and they just said to contact iD directly.

Am I able to claim this offer?

 

    2 replies

    MZone
    Silver Contributor
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    • MZone
    • Silver Contributor
    • 468 replies
    • February 23, 2025

    Have you discussed your upgrade options with the iD Telephone Sales team,  ​@jimmmyyr     ? 

    Speak to a sales adviser on 020 7139 1397, between 9am - 6pm.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    1 person likes this
    • J
      jimmmyyr
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 24, 2025

    Hello ​@jimmmyyr 

     

    We are very sorry to hear you are experiencing issues locating the offer on your app/online account. 

    If you give our sales team a call on 0207 139 1397, they will be happy to look in to this further for you.

     

    Thanks,

     

    Nat 

    Reply.


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