Hello,
I purchased a Google Pixel 9 on 16/10 and applied for the £150 promotional trade in offer. I completed the form for this promotion as instructed.
I received my payment for the trade in at the start of last week. I then received an email on 13/11 confirming the trade in payment had been sent over to me. On the email it stated: "If you have qualified for a promotion, we will send you another email in the next 24 hours confirming your promotion payment".
I still haven't had this email and haven't had a payment either - however, I did trade in a qualifying phone for this promotion.
I have contacted TradeUpHelp@currys.co.uk several times about this and have had no replies.
Can anyone help please?
