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how can i contact ID to change my plan to a lower one? i have tried various avenues but to no avail.!

  • June 30, 2024
  • 1 reply
  • 92 views

Sue C
Community Member

i have tried the app , online but cannot change to a cheaper plan. I have had emails inviting me to change, but the app says no!! The instructions on here are not matched to the details on the app, or online account.

i am thinking just cancel my sim and buy another one ?

Best answer by Matthew T

Morning @Sue C.

Sorry for the delay in getting back to you. Please contact our Sales Team: 0800 049 0250

Thanks.

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1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1818 replies
  • Answer
  • July 15, 2024

Morning @Sue C.

Sorry for the delay in getting back to you. Please contact our Sales Team: 0800 049 0250

Thanks.