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Question

Id upgrade through carphone warehouse

  • March 26, 2025
  • 1 reply
  • 33 views

I've got a upgrade coming very soon and wondering if can upgrade my id contract via carphone warehouse as the prices are alot better than id so wondering if can do this either in store or online as I'd told me on live chat can only upgrade via their website but carphone warehouse clearly has id upgrades on there so all very confusing 

1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3294 replies
  • March 28, 2025

Hey there ​@Stevethewolfman, thank you for reaching out.

 

You can indeed upgrade via Carphone Warehouse, so long as you’re logged in, and next to the order, it states “UPGRADE”. If it does not state upgrade, or you’re not logged in, then it would not be an upgrade, it’d be a completely new plan.

 

If you need assistance, you can always call our sales team on 02071391397 between 9am-6pm, Monday-Friday.

 

Thank you,

Tyler