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Id upgrade through carphone warehouse


I've got a upgrade coming very soon and wondering if can upgrade my id contract via carphone warehouse as the prices are alot better than id so wondering if can do this either in store or online as I'd told me on live chat can only upgrade via their website but carphone warehouse clearly has id upgrades on there so all very confusing 

Pinned reply

March 28, 2025

Hey there ​@Stevethewolfman, the below page should help further:

 

https://www.carphonewarehouse.com/upgrades/idmobile

 

Thanks,

Tyler

7 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3294 replies
  • March 28, 2025

Hey there ​@Stevethewolfman, thank you for reaching out.

 

You can indeed upgrade via Carphone Warehouse, so long as you’re logged in, and next to the order, it states “UPGRADE”. If it does not state upgrade, or you’re not logged in, then it would not be an upgrade, it’d be a completely new plan.

 

If you need assistance, you can always call our sales team on 02071391397 between 9am-6pm, Monday-Friday.

 

Thank you,

Tyler


Thanks for your reply and how do you log in on the carphone warehouse website as can't find it anywhere and will the prices in store match the online prices?

Thanks Steve 


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3294 replies
  • March 28, 2025

Hey there ​@Stevethewolfman, the below page should help further:

 

https://www.carphonewarehouse.com/upgrades/idmobile

 

Thanks,

Tyler


Thanks for your quick reply once again so basically go on the check if can upgrade section and when can upgrade I'll automatically be logged in?

Thanks Steve 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3294 replies
  • March 28, 2025

Hey ​@Stevethewolfman, as long as you enter your details and it allows you, and states it’s an upgrade, then all should be good! :)

 

Thanks,

Tyler


Fantastic thanks very much 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3294 replies
  • March 28, 2025

My pleasure ​@Stevethewolfman, have a lovely weekend! :)

 

Thanks,

Tyler