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new app

  • August 17, 2024
  • 1 reply
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Keith Johnson
Community Member

Can't get a new SIM contract sorted on the new app???

Best answer by Tyler

Hey there @Keith Johnson, welcome to Community!

 

If you’re eligible for an upgrade or plan change, then these should show via the “Upgrades” or “Plan change” tabs via logging into the iD Mobile app/website.

 

If you believe you’re eligible and none are showing up, then please call our sales team on 02071391397.

 

Thanks,

Tyler

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
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    • Answer
    • August 23, 2024

    Hey there @Keith Johnson, welcome to Community!

     

    If you’re eligible for an upgrade or plan change, then these should show via the “Upgrades” or “Plan change” tabs via logging into the iD Mobile app/website.

     

    If you believe you’re eligible and none are showing up, then please call our sales team on 02071391397.

     

    Thanks,

    Tyler

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