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New contract (still with ID Mobile).

S
New
 Contributor

Hi

My contract is finished in Two weeks (with iD Mobile) so I recently took advantage of an upgrade, (still with ID Mobile as the provider, just via a third party as they offered a much better deal than going directly with iD).

Am I correct in thinking that I now cannot keep my old existing mobile number, even though it’s with the same provider when I cancel it and use my new one? 

I am assuming a PAC code etc is moot or can I merely switch it across as it’s with iD Mobile still?

 

Confused by how it all works...

 

Thank you
 

 

Best answer by WelshPaul

You haven’t upgraded, you have taken out a new line and no, you cannot transfer an existing iD Mobile number to another iD Mobile account.

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6 replies

WelshPaul
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  • WelshPaul
  • Platinum 
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  • 2458 replies
  • Answer
  • June 1, 2024

You haven’t upgraded, you have taken out a new line and no, you cannot transfer an existing iD Mobile number to another iD Mobile account.

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S
New
 Contributor
  • Scarcasm
  • Author
  • New
 Contributor
  • 1 reply
  • June 2, 2024

Thanks for the reply Paul. It’s a good way of a refresh then I guess.

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8064 replies
  • June 7, 2024

Hi @Scarcasm,

Welcome to the Community!

As @WelshPaul advised it sounds like you’ve taken out a new contract.

If you wish to keep the number the only way would be to port your number to a different network and port it back to the new iD Mobile account.

Please let us know if you require any assistance.

 

Kash

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David Barwick
Active Contributor
  • David Barwick
  • Active Contributor
  • 5 replies
  • August 1, 2024

Can I have a second contract 

David Barwick
Active Contributor
  • David Barwick
  • Active Contributor
  • 5 replies
  • August 1, 2024

My daughter who lives with me would like me to get her a phone contract through me with id

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 7949 replies
  • August 7, 2024

Hi @David Barwick 

 

We’d recommend using the iD Mobile website to make a purchase, we cannot process purchases on the iD Mobile Community forums.

 

Tom

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