Hello there! I’ve just upgraded to a new plan and agreed a 20GB loyalty bonus to be added to my monthly allowance, but I am unable to see that anywhere on the details for my new plan or in my online account. Can you confirm this has been activated and where can I keep track of usage?
+24Hey there
When you receive a loyalty add-on, this tends to not actual show up on the app, but should be in place. If you’d like to double check for piece of mind, please contact our live-chat:
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
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