Not received Enhanced Trade

Hello.

I traded in my device, and filled in the Enhanced Trade In offer form. I received the first payment for the phone on the 25th of October. I have not yet received the £200 from the Enhanced Trade in promotion.

I was advised here to contact TradeUpHelp@currys.co.uk if I did not receive it within 3-5 days of the initial payment. I did so, and got a generic email about how promotional payments are made separately. I clarified my issue again, and was asked for the trade in reference, which I provided, however I have not heard back since, which was 5 days ago.

What can I do from here to have my promotion fulfilled?

Hi @legerdemain 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom