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PAC code

  • June 22, 2024
  • 1 reply
  • 67 views

Can I use a PAC code to start a new contract with ID when I'm already with them? The phone I want isn't listed on my upgrade options, and this might be a good opportunity to put my account into my name rather than my Dad's who originally set the iD account up several years ago.

Best answer by Tyler

Hey there @Jacobjb25, welcome to Community!

 

If you want to keep your phone number with us, you’ll need to upgrade via the “Upgrades” tab when logged into your iD Mobile account. You can’t transfer your phone number from one contract to another on the same network I’m afraid.

 

If you’re unhappy with your upgrade deals, we’d recommend calling our sales team on 02071391397.

 

Thanks,

Tyler

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Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3233 replies
  • Answer
  • July 1, 2024

Hey there @Jacobjb25, welcome to Community!

 

If you want to keep your phone number with us, you’ll need to upgrade via the “Upgrades” tab when logged into your iD Mobile account. You can’t transfer your phone number from one contract to another on the same network I’m afraid.

 

If you’re unhappy with your upgrade deals, we’d recommend calling our sales team on 02071391397.

 

Thanks,

Tyler