phone not delivered

I have been in touch with dpd because my phone has not been delivered,they have informed me that they have lost it and you have initiate an investigation 

Hi @Martyn Briggs 

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom