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plan change

  • October 30, 2024
  • 1 reply
  • 50 views

Muhammad Sajeel Bhatti
Community Member

Hi I am not satisfied with current data plan.I want to change my plan what can I do?

Best answer by Natalie W

Hello @Muhammad Sajeel Bhatti 

 

Thanks for getting in touch with us here on the community. 

 

You can change plans after 30 days, but there are some conditions to meet. If you're a Pay Monthly customer, you cannot change to a plan that is cheaper than your original plan, as you still have to pay off the remaining balance for your phone. You can swap to a plan that includes more data at a higher cost, and if it doesn't work out for you, you can change back to your original plan (as long as it is still available).

Please note that it's not possible to move from Pay as you Go (PAYG) to Pay Monthly or vice-versa. SIM cards can't be converted from one type to the other. To move from PAYG to Pay Monthly, you'll need to take out a new Pay Monthly plan with a new SIM. To move from Pay Monthly to PAYG, you'll need to cancel your Pay Monthly plan and order a new PAYG SIM.

 

Plan changes options will be available to view via your iD Mobile app or online account. 

 

Please let us know if you have any questions. 

 

Thanks, 

 

Nat

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  • iD Mobile Employee
  • 1932 replies
  • Answer
  • November 1, 2024

Hello @Muhammad Sajeel Bhatti 

 

Thanks for getting in touch with us here on the community. 

 

You can change plans after 30 days, but there are some conditions to meet. If you're a Pay Monthly customer, you cannot change to a plan that is cheaper than your original plan, as you still have to pay off the remaining balance for your phone. You can swap to a plan that includes more data at a higher cost, and if it doesn't work out for you, you can change back to your original plan (as long as it is still available).

Please note that it's not possible to move from Pay as you Go (PAYG) to Pay Monthly or vice-versa. SIM cards can't be converted from one type to the other. To move from PAYG to Pay Monthly, you'll need to take out a new Pay Monthly plan with a new SIM. To move from Pay Monthly to PAYG, you'll need to cancel your Pay Monthly plan and order a new PAYG SIM.

 

Plan changes options will be available to view via your iD Mobile app or online account. 

 

Please let us know if you have any questions. 

 

Thanks, 

 

Nat