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Proof of Purchase for samsung cashback claim

Lindsay Cooper
New
 Contributor

Where can I obtain proof of purchase for special offer claims (Samsung 23 fe £100 cashback )? Nothing in emails, nothing in online account. 

 

None of the welcome email or online account have the required info.

 

Please upload an image or a PDF file of your proof of purchase. Your proof of purchase should be either:

  • A store receipt
  • An invoice
  • Or an order confirmation for example a delivery note

Whichever document you upload should clearly show the following details:

  • Date of purchase
  • Retailer name or logo
  • Product purchased

Grateful for help please 

Best answer by Lindsay Cooper

This has been resolved. I used their chat bot and next day got sent a letter by email with everything I needed for cashback claim 

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7 replies

D
New
 Contributor

I am having the same problem. ID mobile have not sent me any clear proof of purchase. No mention of the S24 plus in my emails or date of purchase. Luckily I took a screen shot of when I checked put online and that has some of the details on but not all. I need help to.

Lindsay Cooper
New
 Contributor
  • Lindsay Cooper
  • Author
  • New
 Contributor
  • 1 reply
  • Answer
  • July 7, 2024

This has been resolved. I used their chat bot and next day got sent a letter by email with everything I needed for cashback claim 

D
1 person likes this
  • D
    Domonic Chadwick
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 7949 replies
  • July 19, 2024

Hi @Domonic Chadwick 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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S
New
 Contributor
  • Shalkie18
  • New
 Contributor
  • 1 reply
  • September 16, 2024

Hi, 

I also have this issue. I cannot provide Samsung with proof that I have ordered an S24 from ID. 

Please help, 

Dawn

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom
  • iD Mobile Employee
  • 7949 replies
  • September 19, 2024

Hi @Shalkie18 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
B
New
 Contributor
  • BrianG
  • New
 Contributor
  • 1 reply
  • September 27, 2024

I also joined 7 days ago but have no proof of purchase to claim the chromebook. How do I get this? It is very poor that it is not easily available on my account.

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8064 replies
  • October 1, 2024

Hi @BrianG,

Welcome to the Community!

The quickest way to get proof of purchase is to contact our Live Chat Team.

Once requested you should receive it within a few days.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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