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refund for incorrect charge and renew plan


Amina Huseynli
Community Member

I have been incorrectly charged extra

New app is confusing

I need to renew my plan now

2 replies

Deividas77
New
 Contributor
  • New
 Contributor
  • 4 replies
  • June 17, 2024

Me too 😡


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8068 replies
  • July 3, 2024

Hi @Deividas77@Amina Huseynli,

Welcome to the Community!

Can you advise what you have been charged for?

You can check your bill for a breakdown of the charges and the services you were charged for.

If you wish to prevent extra charges, you can set the cap on the account to £0.

 

Kash