s25 ultra accessory package

Hi ​@Andycampbell 

Your best bet is to use the Live Chat to talk to an advisor

https://www.idmobile.co.uk/live-chat

When you open the chat type ‘talk to a person’ in the dialogue box to get around answering all the inane chat bot questions.
Please be aware that the advisors handle a few chats at a time so it may take a while to actually get a chat started and then get replies, so make sure you have the time set aside to do this.

Good luck x

Hi ​@Andycampbell 

Thank you for getting in touch. 

We are sorry to hear the bundle did not arrive. 

Can you please confirm which tariff you opted for with the handset?

Thanks, 

Nat 

It was the unlimited bundle. Data mins and txt

Hey there ​@Andycampbell, the terms and conditions can be found here:

https://www.idmobile.co.uk/claim-your-offer

“
Purchase a Samsung Galaxy S25 Ultra (any capacity) between 07/02/2025 - 27/02/2025 on selected 10GB, 50GB, 100GB or Unlimited data tariffs, excluding SIM free purchases, and receive an accessory bundle including a pair of Buds3 Pro, a 45w Charger and a Clear Case usually £288.99 in total.

The Samsung Galaxy S25 bundle will be dispatched with your order. Not valid in conjunction with any other offer (unless expressly stated in that offer).

For more details on eligibility and full Terms and Conditions visit S25 Bundle Offer Terms & Conditions

The bundle offer is non-transferable, no cash alternative. If the purchase is returned, the Buds3 Pro, 45w Charger and Clear Case must also be returned.

“

This is only valid on specific unlimited data tariffs. This would’ve been shown that it was included when ordering, and if not received with your order, that would mean you ordered a plan that was in-elgible I’m afraid.

Thanks,

Tyler

Hi Tyler.  It was advertised on the upgrade page of the app and when I clicked into the unlimited data plan I wanted it was also shown there. I've read through and I do believe my tarrif was included .

Hey there ​@Andycampbell, if your plan was eligible, then the promotions would’ve been sent with the phone itself I’m afraid.

Thanks,

Tyler