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switch my plan

  • November 29, 2024
  • 4 replies
  • 44 views

Malcolm3321
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 Contributor

Hi I want to switch to a sim only £8 deal

 

Best answer by andewhite

The iD telephone sales team should be able to help you change your plan, ​@Malcolm3321

Contact the sales team on 020 7139 1397 between 9am - 6pm.

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andewhite
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  • November 29, 2024

The iD telephone sales team should be able to help you change your plan, ​@Malcolm3321

Contact the sales team on 020 7139 1397 between 9am - 6pm.


Malcolm3321
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  • November 29, 2024

No use as they cannot replace the sim with the same number??

 

Said call ID 

Even though they are???


Geluk
Silver Contributor
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  • Silver Contributor
  • 424 replies
  • November 29, 2024

If you want to retain your number you need to leave ID, and find another provider.

Then get a PAC from new provider, and switch back to ID with your number.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7888 replies
  • December 2, 2024

Hi ​@Malcolm3321 

 

I’m not sure what you mean here, if you wish to switch your plan you’ll be able to look into the app to make a plan change or an upgrade, or call the sales team.

 

This is if you’re eligible for a plan change or upgrade on your existing plan.

 

If you’re purchasing a new plan, it isn’t possible to directly move a number from iD Mobile to another iD Mobile plan.

 

Tom