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switch to sim only

  • October 15, 2024
  • 1 reply
  • 130 views
S
Community Member

Hi, my fix contact is up and I would like to switch to a sim only deal, but when I click upgrade it only gives me a more expensive deal to upgrade to!! There is no way to switch to a sim only deal and keep my current number. Can this be arranged thanks. 

Pinned reply

October 18, 2024

Hi @Simontainton, it might be worth double checking your official contract end date.

You’ll be able to upgrade to another 24-month contract up to 60 days before your contract end date.

You can upgrade to a SIM only deal up to 30 days before your contract end date.

If you’d like to discuss your options further, you’ll be also be able to contact our sales team directly on 0207 1391 397.

-Lauren

    1 reply

    Lauren
    iD Mobile Employee
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    • Lauren
    • iD Mobile Employee
    • 479 replies
    • October 18, 2024

    Hi @Simontainton, it might be worth double checking your official contract end date.

    You’ll be able to upgrade to another 24-month contract up to 60 days before your contract end date.

    You can upgrade to a SIM only deal up to 30 days before your contract end date.

    If you’d like to discuss your options further, you’ll be also be able to contact our sales team directly on 0207 1391 397.

    -Lauren

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