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The upgrade I ordered is what's shown on my account.

  • November 19, 2024
  • 1 reply
  • 16 views

Hi there,

I don't think that the contract I bought as an upgrade is the one shown on the account. I bought the 150GB deal on monthly rollover, with 100GB bonus, but it's showing 150 GB with no extra. Can this be looked at?

Thanks

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7888 replies
  • November 20, 2024

Hi ​@spinder70 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom