Skip to main content
Solved

trade in phone received back with no explaination

  • October 7, 2024
  • 1 reply
  • 39 views

Paul Jameson
Community Member

Did an upgrade and opted for the trade in of my iPhone X.  
 

received it back saying I hadn’t unlocked it properly.  Did the unlock and sent it back.  Now received the phone back  again with a small label on saying non working - no diag.  
nothing else.  No notification or explaination.  Phone was fine, in daily use and in good condition before I upgraded.  
well hacked off with these guys.  feel like I’ve been ripped off and tempted into an upgrade I should probably not have done.  Is there any point in going to my local Curry’s store?
 

Best answer by Matthew T

@Paul Jameson -

As our Trade-In is handled by Currys, you’ll need to contact them. You can also take it to the store. Thanks.

View original

1 reply

Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 1829 replies
  • Answer
  • October 9, 2024

@Paul Jameson -

As our Trade-In is handled by Currys, you’ll need to contact them. You can also take it to the store. Thanks.