Trying to add another plan- Details don't match our Records!

Hey there @DJ_Whelan, we’re sorry to hear that.

It could be that you’ve already registered the other account, so it may already be separate already with a different email address, so that may be why you cannot add the plan to another account.

Have you tried logging into it with different emails you may have used, or resetting password?

Thanks,

Tyler

High there,

There is only one account, I'm just trying to add another plan to it, when asked for details to make sure it's me, I get the details don't match our records error…

Regards,

Dave.

Hi @DJ_Whelan 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Ok so I’ve just signed up for a new tariff, I realised adding a new plan is just adding a plan/tariff you already have to the app, so 2 separate sims and number ect.. with 2 direct debits is now what I have,

I misunderstood the adding a plan section, I though you purchased a extra plan this way sorry!

P.S once my new sim turns up I  can switch my number over from GiffGaff using my PAC code that I'm going to request from my old provider then add my new plan to the app correct?

Thanks for your help

Kind Regards,

David

Hi @DJ_Whelan,

That’s correct.

If you have any issues adding your second number, please let us know.

Kash