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Two Plans - Best Course of Action?

4 months ago
November 12, 2024
3 replies
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CB82
New  Contributor
1 reply

Hello

I’ve been with ID for a few years, and have recently upgraded to a tariff that offers more data. Despite placing the order while logged into my ID account, a brand new number and plan has been created and added to my account, rather than just upgrading the existing plan.

I looked to see if I could just cancel the new plan and just retain my original line, but I was informed via text that I’d be charged £12.29 if I cancelled today. I’ve literally just activated the sim, yet somehow they want to charge more than a full month’s charge (£7) if I cancel today, and worse it’s because of ID’s inability to simply add an upgrade to an existing plan.

Does anyone have any suggestions as to the best course of action? I don’t want or need the new plan, but I’d like to keep my existing plan, so I don’t lose my existing number.

Is there anyway of cancelling the new plan that ID have wrongly set up, without me ending up out of pocket? Also, I assume I could move my existing number to another provider via PAC, as I don’t trust ID to process another upgrade properly?

Thank you for any help.

Best answer by Tom

Hi @CB82

It sounds like you’ve ordered a new plan instead of upgrading.

I’d recommend cancelling the newly ordered plan, this would not affect the already existing plan.

We can get in touch here via Community private messages to make a return, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

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Tom
iD Mobile Employee
7949 replies
Answer
4 months ago
November 13, 2024

Hi @CB82

It sounds like you’ve ordered a new plan instead of upgrading.

I’d recommend cancelling the newly ordered plan, this would not affect the already existing plan.

We can get in touch here via Community private messages to make a return, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

CB82
Author
New  Contributor
1 reply
4 months ago
November 13, 2024

Thanks for your reply.

I've used a PAC to transfer my existing service elsewhere, which should complete tomorrow. Once I know my existing number is safe with another provider, I'll use Live Chat tomorrow to cancel the new unwanted plan. I understand I should be able to do that without charge (despite what the text I received says) under the 14 day cooling off period. After that I'll be finished with ID Mobile. A shame really, as I've been content with them for several years, but a simple upgrade has turned into a mess, that has cost me money, so I'll be moving on.

Thanks again.