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upgrade

  • November 25, 2024
  • 2 replies
  • 18 views
J
Community Member

Hi it’s saying it can’t tell me if I can upgrade because I don’t have a direct debit but I do 

    2 replies

    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • November 25, 2024

    Hi there ​@Jamie Probert 

     

    So if you go via the iD app or online portal to Bills does it state Your payment will be taken via Direct Debit on or around xx/12/2024 at the top of that page/screen?

    Also staying on bills but then Payments → View payment history are all your payments up to date. If one or more show failed maybe the DD has been cancelled. If they are all showing as successful then I have no idea, sorry.

    I'm just another customer. ***Only genuine iD Mobile staff have iD Mobile Employee after their name*** **Don't post your phone number or account details as these can be seen by anybody**
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 7888 replies
    • November 26, 2024

    Hi ​@Jamie Probert 

     

    Sorry to hear this, was your most recent bill taken via direct debit?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Daz_S
    1 person likes this
    • Daz_S
      Daz_S

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