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Sinéad Alder
Community Member

ID are telling me that I can upgrade today 6/3/25 

but when I go on the upgrade section it’s telling me I’m not due to upgrade yet, it tells me I can upgrade on the 6/3/25 today is 6/3/25 so I’m confused 

    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 588 replies
    • March 6, 2025

    ​@Sinéad Alder There is a slight delay on the app so please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

     

    Or, please keep checking the app/website for upgrades shortly.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1888 replies
    • March 6, 2025

    Hello ​@Sinéad Alder 

     

    Thanks for getting in touch. 

    We are aware of a delay with the app at the moment and apologise for any inconvenience caused. 

    If you are not able to complete the upgrade within 24 hours please let us know. 

    Alternatively, you can speak with our sales team on 0207 139 1397.

     

    Thanks, 

     

    Natalie 

    Reply.


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