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L
Community Member

So i’m due my upgrade today, but it still says i can’t and that it’s too early yet it says “Your eligibility date is 07/03/2025 which is today.. Just wondering when i’ll be able to upgrade, i don’t want to be waiting for ages

Best answer by MZone

​@Lily25 please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

 

Or, please keep checking the app/website for upgrades shortly.

There is a delay on the app. 

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3 replies

MZone
Gold Contributor
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  • MZone
  • Gold Contributor
  • 588 replies
  • Answer
  • March 7, 2025

​@Lily25 please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

 

Or, please keep checking the app/website for upgrades shortly.

There is a delay on the app. 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
JoeKing
Silver Contributor
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  • JoeKing
  • Silver Contributor
  • 206 replies
  • March 7, 2025

​@Lily25  Please follow ​@MZone advice above, for unknown reason the IDMobile system may not have updated you account properly. Best to contact the sales team.

 

Joe

Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • 3054 replies
  • March 8, 2025

Hey there ​@Lily25, thank you for reaching out.

 

Are you still having this issue, or managed to contact our sales team as kindly advised by ​@MZone & ​@JoeKing please?

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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