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upgrade


Chris Belgrove
Community Member

My upgrade date is today, but ID mobile state it's too early to upgrade, whilst staying today's date. Any ideas why?

 

Best answer by MZone

@Chris Belgrove please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

 

Or, please keep checking the app/website for upgrades shortly.

There is a delay on the app. 

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5 replies

MZone
Gold Contributor
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  • Gold Contributor
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  • March 7, 2025

@Chris Belgrove please call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

 

Or, please keep checking the app/website for upgrades shortly.

There is a delay on the app. 


I’ve been abroad over 5months and not been able to contact id mobile


I want to sort out my bill if it’s due and carry on with I’d mobile services


MZone
Gold Contributor
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  • March 7, 2025
Mohammed Yaqub wrote:

I’ve been abroad over 5months and not been able to contact id mobile

Please do not hijack other people’s post but create a new post instead as it just confuses things.

What exactly are you asking? You can view your account online or use the App to check your account balance/status. 


Tyler
iD Mobile Employee
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  • March 8, 2025

Hey there ​@Chris Belgrove thank you for reaching out. Has the app/website updated now please?

 

Secondly, ​@Mohammed Yaqub, have you managed to contact us? Or can you explain your issue further please?

 

Thanks,

Tyler